🐾 Privacy Policy

PetX – Buy & Sell Pets
📅 Last updated: March 26, 2025

This Privacy Policy applies to the mobile application PetX – Buy & Sell Pets ("App"), developed by Khurram Shahid ("we," "our," or "us"). While our official Play Store title is PetX – Buy & Sell Pets, for simplicity, we will refer to it as PetX throughout this document.

If you have any questions or concerns, please contact us at petxhelp24@gmail.com.

📦 1. Data We Collect

We collect the following data to provide and improve our services:

  • Personal Data: Names, email addresses, usernames, phone numbers, and profile photos.
  • Messaging Data: Messages sent within the app are stored temporarily for facilitating communication and resolving disputes.
  • Phone Numbers: Users may optionally provide their phone numbers when posting ads. This information is collected solely to facilitate communication between buyers and sellers, based on the user's choice to share this information.
  • Device Data: Information about the device you use, such as IP address, browser type, and operating system.
  • Ad Content Data: Information you provide when creating ads, including descriptions, images, prices, and pet details.
  • AI Interaction Data: Your queries and interactions with our AI Assistant feature to improve suggestions and service quality.

🔄 2. How We Use and Share Your Data

How We Use Your Data:

  • Facilitate user registration and account management
  • Enable in-app messaging and transaction features
  • Provide AI-powered ad suggestions and recommendations
  • Communicate with you about updates, promotions, and support
  • Analyze app usage to improve functionality and user experience
  • Optional Contact Information: Phone numbers provided by users are displayed in ads only when users explicitly choose to allow contact through their phone numbers. This data is not used for authentication or marketing purposes.

How We Share Your Data:

We share your data only in these circumstances:

  • With Other Users: Limited information, such as username and transaction details, is shared to facilitate transactions.
  • With Third Parties: Service providers who assist with analytics and cloud data storage (e.g., Firebase), bound by confidentiality agreements.
  • AI Service Providers: Your queries to the AI Assistant may be processed by third-party AI services (e.g., Google Gemini) to generate responses and suggestions.
  • Legal Obligations: If required by law, we may disclose data to comply with legal processes or prevent fraud.

🤖 3. AI Assistant Feature New

PetX now includes an AI-powered assistant to help you create better ads and get personalized recommendations.

What Our AI Assistant Does:

  • Ad Suggestions: Provides intelligent recommendations for creating effective pet ads, including suggested titles, descriptions, and pricing guidance.
  • Content Improvement: Helps enhance your ad descriptions to attract more potential buyers.
  • Pet Care Tips: Offers general information and tips about pet care, breed characteristics, and health considerations.
  • Q&A Support: Answers your questions about app features, pet-related queries, and buying/selling guidance.

⚠️ Important: The AI Assistant is powered by Google Gemini AI. Your queries and interactions are processed to generate personalized responses. We do not store conversation history permanently, but query data may be temporarily processed to improve service quality.

AI Data Processing:

  • No Permanent Storage: AI conversations are not stored permanently in our databases.
  • Anonymized Processing: Your queries are processed without linking to personally identifiable information whenever possible.
  • Third-Party AI Service: Google Gemini AI processes your queries. Please review Google AI Principles for more information.
  • Optional Feature: You can choose not to use the AI Assistant feature at any time.
  • No Sensitive Data: We recommend not sharing sensitive personal information with the AI Assistant.

🔒 4. How We Keep Your Data Safe

We implement the following measures to protect your data:

  • Encryption: Data encryption for both storage and transmission using industry-standard protocols.
  • Security Monitoring: Regular monitoring for security vulnerabilities and potential threats.
  • Access Control: Strict access control mechanisms to restrict unauthorized access to user data.
  • Secure Infrastructure: Firebase and Google Cloud Platform provide enterprise-grade security.
  • Regular Audits: Periodic security audits to identify and address potential risks.

Note: While we strive for maximum security, no system is completely secure. Please use the app in a secure environment and protect your account credentials.

🗄️ 5. Data Retention and Deletion Policy

We retain your data only as long as necessary to provide our services or comply with legal requirements:

  • Personal Data: Retained while your account is active.
  • Messaging Data: Retained for up to 90 days for dispute resolution, after which it is permanently deleted.
  • Transaction Data: Retained for five years to comply with legal and financial regulations.
  • AI Interaction Data: Not permanently stored. Temporary processing data is deleted after response generation.
  • Ad Data: Expired ads are deleted after 15 days. Sold ads are retained for 30 days before permanent deletion.

To delete your account and data, contact us at petxhelp24@gmail.com.

👤 6. Your Rights and How to Exercise Them

You have the following rights regarding your data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update incorrect or incomplete data.
  • Deletion: Request the deletion of your data.
  • Objection: Opt-out of data processing for marketing purposes.
  • Portability: Request your data in a commonly used, machine-readable format.
  • Control Over Contact Information: Users can update or remove their phone numbers from ads at any time through the app's settings or by editing the ad details.
  • AI Opt-Out: You can choose not to use the AI Assistant feature at any time.

Contact us to exercise your rights at petxhelp24@gmail.com.

🔥 7. Use of Firebase Services

Our app uses Firebase, a service provided by Google, for various purposes including cloud storage, analytics, and user authentication.

  • Firebase Authentication: Secure user sign-in and account management.
  • Cloud Firestore: Real-time database for storing app data.
  • Firebase Storage: Secure storage for user-uploaded images and media.
  • Firebase Analytics: App usage analytics to improve user experience.
  • Firebase Cloud Messaging: Push notifications for important updates.

Firebase may collect and process certain data, such as device information, usage data, and interaction data, to improve the performance and functionality of the app.

We have implemented Firebase services in compliance with Google Play Developer Program policies, ensuring that Firebase's practices with respect to user data are in alignment with the data handling practices disclosed in this privacy policy.

For more details about how Firebase collects and uses data, please review Firebase's Privacy Policy.

🤖 8. Use of Google Gemini AI

Our AI Assistant feature is powered by Google Gemini AI. When you interact with the AI Assistant:

  • Your queries are sent to Google's Gemini AI API for processing.
  • Responses are generated based on your input and general knowledge.
  • Google may process your queries according to their AI principles and privacy policies.
  • We do not permanently store your AI conversations.

Learn more about Google AI Principles and Google Privacy Policy.

📝 9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy.
  • Notify you through the app or via email.
  • Give you an opportunity to review the changes before they take effect.

Your continued use of the app after changes are posted constitutes your acceptance of the updated Privacy Policy.

📧 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to reach out:

petxhelp24@gmail.com

We typically respond within 24-48 hours